NHS EFM: Patient empowerment with non-clinical support
76% of patients believe that feeling in control contributes to a positive hospital experience¹ which is shown to improve clinical outcomes.² Yet, a concerning 36% reported lacking that sense of control during their visit, according to a recent YouGov survey.
Therefore, by improving patient empowerment, Trusts could improve patient flow.¹
Notably, non-clinical services significantly influence the patient experience. 31% of patients feel they have few choices over non-clinical factors.² This is where NHS Estates & Facilities Management (EFM) teams play a crucial role.
By empowering patients, EFM teams can enhance the overall patient experience to reduce current patient flow challenges.³
Download our Ebook to see how EFM teams can significantly influence a positive patient experience within:
- Space design
- A patient’s end-to-end healthcare journey
- Hospital stays for long-term patients
- Communication with diverse patients
Food Insecurity Solutions to Support Community Health
Healthcare systems play an important role in the overall health and well-being of the communities they serve. Sodexo collaborates with healthcare systems across the country to develop initiatives that address food insecurity by increasing access to food and create more health equity.
Food Insecurity Solutions to Support Community Health
Healthcare systems play an important role in the overall health and well-being of the communities they serve. Sodexo collaborates with healthcare systems across the country to develop initiatives that address food insecurity by increasing access to food and create more health equity.
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We’ve built every service around our social values of people, planet, places, and partners. Through this, we help Trusts to meet initiative targets while continuing to be a trusted part of the communities they serve.
Download our free eBook to see how Sodexo gives capability and capacity where needed with non-clinical interventions that have a real impact on patient empowerment and patient flow.
Get insights on what your EFM team can do to upskill, use new tools and communicate with diverse patients.
Services empowering patients
In a world of growing patient control challenges and clinical demand, we help healthcare providers create positive patient experiences, improve patient flow, and promote the wellbeing of staff and communities through our services. Our services empower patients and enhance experiences.
Why choose Sodexo Health & Care?
- Integrate patient feedback: Harness diverse tools to capture real-time patient feedback.
- Tailor services to diverse needs: Equipping staff with the necessary tools for effective interaction.
- Create inclusive spaces: Ensure modern ward designs that prioritise patient flow and efficiency in ways that make hospitals feel more homely.
- Make empowerment sustainable: Net Zero & Sustainability: Patients are more aware of sustainability than ever before. Adopt eco menu options, monitor food waste, and consider reusable packaging.
Experiencia
Give your patients a voice. Experiencia enables you to measure patient experience in the
moment to deliver better services.
Patient nutrition
Improve menu diversity. We help you ensure patients have a diet for clinical needs and
eat what they want when they want to.
Clinical technology management (MTS)
Using the latest technology, we help you ensure patients are diagnosed and treated
efficiently and effectively.
NHS Facilities Management
Greater cost control with improved risk management through customised and efficient technical support.
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Sodexo is very proactive in helping the Trust and meeting our needs.
How can we help you?
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References
Patient experience survey commissioned by Sodexo Health & Care UK & Ireland [Survey]
Improving patient experience in primary care: a multimethod programme of research on the measurement and improvement of patient experience. Southampton (UK): NIHR Journals Library; 2017 Apr. (Programme Grants for Applied Research, No. 5.9.) Chapter 1, Introduction to the IMPROVE (improving patient experience in primary care) programme. Available from: https://www.ncbi.nlm.nih.gov/books/NBK436537/
NHS England waiting list hits record high as 7.6m on hold for routine treatment. London, Sky News. https://news.sky.com/story/nhs-england-waiting-list-hits-record-high-as-7-6m-wait-for-routine-treatment-12960965
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Dr.Robina McCann
Seadrill Corporate Medical Director
The pressure on healthcare leaders has never been greater to run efficient services that optimise patient flow during a time where overwhelmed staff burnout are some of the problems they are currently facing. Read the article to learn to top strategies for improving capability and capacity with non-clinical interventions that have a real impact on patient flow. Here, you can find everything you need to know about Patient Flow. Keep on scrolling to discover more or jump ahead to the section that interests you most.
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