Improve your patient experience 

FM Guide: Delivering a great patient experience

Everything you do in facilities management has a significant impact on the patient experience. This could be directly, such as the cleanliness of the care environment. Or it could be indirectly, such as the availability of food choices in the staff canteen, which could impact staff fatigue, mood and morale.
 
Understanding and communicating the facilities management contribution to patient experience is essential in securing senior leadership support for improvement initiatives.
 
Our new, free guide takes a closer look at what patient experience is, the role of facilities management in supporting it, and some of the big challenges you may face.
Download the guide to explore more about:

• Why patient experience matters, and what the contributing factors are to creating a positive experience;
• The big patient experience challenges in facilities management, and what you can do to address them;
• How you can use patient feedback to create actionable insights, so you can target service improvements to the area where they'll have the biggest impact;
• The impact of personal touch in patient feedback.