Improve your patient experience with Sodexo Healthcare

The full patient experience is made up of the many interactions a person has along their care journey. Everything you do in facilities management will impact the patient experience, from the cleanliness of the care environment to the availability of food choices in the staff canteen.

Collecting meaningful feedback from patients on all these interactions will be key to ensure you are providing the best possible care and driving patient satisfaction, while understanding where to focus continued service optimisation.

Download our new free guide to take a closer look at what patient experience is, the role of facilities management in supporting it, and some of the big challenges you may face.

Introducing Experiencia

Experiencia enables you to measure patient experience in the moment and understand where to focus continued improvement in non-clinical services, while driving patient satisfaction. By connecting human interactions with real time data, the platform can help you deliver better, patient centred services.

Personal touch.
Deeper insight.
Improved outcomes.

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Food Insecurity Solutions to Support Community Health

Healthcare systems play an important role in the overall health and well-being of the communities they serve. Sodexo collaborates with healthcare systems across the country to develop initiatives that address food insecurity by increasing access to food and create more health equity.

Why choose Experiencia to measure patient experience?

Experiencia allows you tackle two of the biggest challenges in creating great patient experiences in one package. Here are some of the benefits it can bring to your Trust:

Communicating the FM contribution to patient experience is essential in securing support for improvement initiatives. Download the guide to explore more about the role of facilities management in supporting patient experience.

Download the guide

For your Patients

Improve patient engagement by unearthing issues during a patient’s stay so you can respond while they’re still in hospital.
Increase patient satisfaction by putting things right during their stay.
Help patients settle into the unfamiliar through meaningful conversations with the patient ambassador.

For your Staff

Empower your non-clinical team with experiencia’s data-led view of all aspects of patient experience.
Build stronger links between non-clinical and clinical colleagues.
Save time for clinical colleagues by rapidly identifying non-clinical patient needs.